IBM

89% of retailers planning to use AI to improve customer experiences
Only 9% of consumers are content with in-store experiences
CIBC, TSB and Caixa chat about using virtual assistants in banking
2020 CXPA Impact Awards
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
clientshare b2b customer experience
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Mark Foster IBM enterprise experience
IBM SVP makes the case for CX to extend into ‘enterprise experience’