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Talkdesk agent engagement
Talkdesk VP discusses how brands can keep contact center agents from quitting
Marriott customer experience
Marriot CX exec describes the new customer journey in travel and hospitality
digital retail experiences
The pandemic-prompted digital retail experiences that are here to stay
Xero’s chief customer officer gives an accounting of what CX leadership looks like
social media for customer service CX
The state of customer service via social media in 2022
T-Mobile B2B customer experience
How T-Mobile captures (and responds to) the voice of its B2B customers
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences