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phygital customer experiences
The future of ‘phygital’ retail experiences: A strategic CX guide
Elon Musk Twitter CX
What Elon Musk’s CX track record says about the potential future of Twitter
metaverse customer support
What customer support in the metaverse could look like
Talkdesk agent engagement
Talkdesk VP discusses how brands can keep contact center agents from quitting
Marriott customer experience
Marriot CX exec describes the new customer journey in travel and hospitality
digital retail experiences
The pandemic-prompted digital retail experiences that are here to stay
Xero’s chief customer officer gives an accounting of what CX leadership looks like
social media for customer service CX
The state of customer service via social media in 2022
T-Mobile B2B customer experience
How T-Mobile captures (and responds to) the voice of its B2B customers
Pathlight chief customer officer addresses three contact center challenges that aren’t going away