Facebook

51% of customers first seek service via third-party platforms
How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Why celebrities don’t make chatbots any better
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
The thin line you’re walking when responding to customers on TikTok
51% of consumers like it when customer service reps joke with them
Why a marquee culture is key to lighting up better customer experiences
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
3 CX lessons from Twitter’s farewell to Fleets
SparkCentral By Hootsuite
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition