digital experiences

3 out of 4 consumers will switch brands based on an untrustworthy website
45% of shoppers abandon purchases due to poor digital experiences
Consumers spend 42% less time on digital experiences that degrade by 2%
54% of consumers are interrupted three times or more per digital experience
Survey finds brands overestimate popularity of digital experiences
41% of consumers react negatively to AI used in digital experiences
43% of digital experience pros don’t know customer preferences
Forrester outlines 4 ways to design for empathy in digital experiences
47% of online shoppers say speed is more important than selection
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities