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SAP CX CMO foresees a big shift in customer loyalty in 2026
74% of brands worry frictionless experiences will be forgettable
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
What branded calling communicates about your customer experience
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
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Looking for The360Mag?
Now
Week
Month
SAP CX CMO foresees a big shift in customer loyalty in 2026
74% of brands worry frictionless experiences will be forgettable
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
What branded calling communicates about your customer experience
How Ashley Furniture is building better CX through automation and AI
CX North America
Forrester VP outlines the six principles necessary to build CX ‘soft power’
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
B2B CX is focused on the wrong stages of the journey, Forrester warns
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