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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Alida chief strategy officer suggests how brands can ensure customers feel heard
Liveops VP explains its approach to sandboxing AI contact center projects
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Only 9% of consumers are content with in-store experiences
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Home
About
Subscribe
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Looking for The360Mag?
Now
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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Alida chief strategy officer suggests how brands can ensure customers feel heard
Liveops VP explains its approach to sandboxing AI contact center projects
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Only 9% of consumers are content with in-store experiences
CX North America
How CIBC morphed into a modern, relationship-oriented bank
AT&T exec provides 3 ways to stay dialed in on customer obsession
Forrester offers a glimpse of a future filled with ‘invisible experiences’
Best Buy execs offer 5 CX best practices
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
How TOMS ensured its new impact strategy was the right fit
Forrester identifies 4 CX themes that should inform business priorities
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