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Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
CX North America
How CIBC morphed into a modern, relationship-oriented bank
AT&T exec provides 3 ways to stay dialed in on customer obsession
Forrester offers a glimpse of a future filled with ‘invisible experiences’
Best Buy execs offer 5 CX best practices
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
How TOMS ensured its new impact strategy was the right fit
Forrester identifies 4 CX themes that should inform business priorities
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