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Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
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Month
Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
CX North America
How CIBC morphed into a modern, relationship-oriented bank
AT&T exec provides 3 ways to stay dialed in on customer obsession
Forrester offers a glimpse of a future filled with ‘invisible experiences’
Best Buy execs offer 5 CX best practices
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
How TOMS ensured its new impact strategy was the right fit
Forrester identifies 4 CX themes that should inform business priorities
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