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Salesforce plans to offer AI agent Casey an ‘Optimizer’
Amazon Connect VP on combining AI with human care in customer service
What Red Lobster got right about endless shrimp
53% of consumers expect one-on-one in-store appointments
Meet the new chief customer officer at Macy’s and 10 other firms
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Salesforce plans to offer AI agent Casey an ‘Optimizer’
Amazon Connect VP on combining AI with human care in customer service
What Red Lobster got right about endless shrimp
53% of consumers expect one-on-one in-store appointments
Meet the new chief customer officer at Macy’s and 10 other firms
conferences and events
Burning Man creative lead has advice for event producers bringing in-person experiences online
Ensono audit of tech conferences reveals design bias affecting CX of women
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