CDPs

More than half of retailers say CDPs and CRMs aren’t delivering results
Bond EVP: ‘We’re the CDP for customer loyalty’
71% of companies plan to alter their CX data strategy
CX single source of truth
Inside the quest for the CX single source of truth with Comcast, Discover and others
Twilio chief customer officer
Twilio’s chief customer officer gives execs a good reason to listen to their developers
Only 17% of organizations have a dedicated CX team with executive ownership
The SAP CX Live announcement you might have missed, and why it matters