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48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
auto industry
How Ford’s focus on CX is gaining traction
How GM is striving for ‘zero friction’ customer experiences
Mini’s drive to deliver a ‘surprise and delight’ CX moment
How Ford of Europe’s customer engagement leader is driving personalization
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
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