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Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
What Red Lobster got right about endless shrimp
Why Chipotle customers are holding the phone
88% of consumer product brands want to overhaul engagement strategies
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
What Red Lobster got right about endless shrimp
Why Chipotle customers are holding the phone
88% of consumer product brands want to overhaul engagement strategies
auto industry
How Ford’s focus on CX is gaining traction
How GM is striving for ‘zero friction’ customer experiences
Mini’s drive to deliver a ‘surprise and delight’ CX moment
How Ford of Europe’s customer engagement leader is driving personalization
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
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