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Where MLB, Delta Airlines and others are testing generative AI for CX
Google UX director teaches the best way to map out critical user journeys
What Sam Altman gets wrong about customer service
42% of holiday shoppers say AI has made service less helpful
Just 35% of consumers are completely satisfied with brand relationships
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Where MLB, Delta Airlines and others are testing generative AI for CX
Google UX director teaches the best way to map out critical user journeys
What Sam Altman gets wrong about customer service
42% of holiday shoppers say AI has made service less helpful
Just 35% of consumers are completely satisfied with brand relationships
auto industry
How Ford’s focus on CX is gaining traction
How GM is striving for ‘zero friction’ customer experiences
Mini’s drive to deliver a ‘surprise and delight’ CX moment
How Ford of Europe’s customer engagement leader is driving personalization
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
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