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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
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Looking for The360Mag?
Now
Week
Month
CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
How Ashley Furniture is building better CX through automation and AI
Amazon
Amazon Connect VP on combining AI with human care in customer service
Why Roombas deserve more time to clean up their act
How Rhythm Energy adapted to a surge in customer care needs
How Amazon pursues innovation in customer service
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
Holiday shopping experience forecast: 94% online, 73% in-store
Here’s how Amazon makes small but critical tweaks to the customer journey
How AWS can demonstrate some CX leadership after its outage
Why Amazon is (finally) opening up CX opportunities for sellers
How an AWS customer optimization leader applies Amazon’s key principles
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