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Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
Amazon
Amazon Connect VP on combining AI with human care in customer service
Why Roombas deserve more time to clean up their act
How Rhythm Energy adapted to a surge in customer care needs
How Amazon pursues innovation in customer service
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
Holiday shopping experience forecast: 94% online, 73% in-store
Here’s how Amazon makes small but critical tweaks to the customer journey
How AWS can demonstrate some CX leadership after its outage
Why Amazon is (finally) opening up CX opportunities for sellers
How an AWS customer optimization leader applies Amazon’s key principles
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