agentic AI

61% worry that AI-powered service resolutions will not be implemented
49% of brands predict consumers will primarily want to engage via AI agents
77% of support teams say AI is meeting or exceeding expectations
5 AI in customer experience courses to enhance your skill set
What Google’s UCP means for the online shopping journey
How Lippert Components uses agentic AI to enhance customer care
53% of consumers worry AI-enabled support poses privacy risks
58% of consumers think retailers should use AI to improve the shopping experience
Genesys CEO emphasizes AI orchestration for CX success
75% of shoppers would trust AI if it gave them cashbacks or bonuses