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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Alida chief strategy officer suggests how brands can ensure customers feel heard
Liveops VP explains its approach to sandboxing AI contact center projects
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Only 9% of consumers are content with in-store experiences
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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Alida chief strategy officer suggests how brands can ensure customers feel heard
Liveops VP explains its approach to sandboxing AI contact center projects
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Only 9% of consumers are content with in-store experiences
Voice Of The Customer
Only 42% of consumers ‘love’ finding the perfect gift
The ‘wow factors’ that prompt proactively positive reviews from business leaders
TruRating CEO calls for ‘Open CX’ in the retail sector
71% of consumers define word of mouth as IRL recommendations
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
Are Burger King customers really suing over CX?
How CX leaders should observe National Leave A Review Day
Secrets of an outstanding DTC customer experience
Study suggests banks’ CX differs based on race
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