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40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
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Month
40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
Voice Of The Customer
Only 42% of consumers ‘love’ finding the perfect gift
The ‘wow factors’ that prompt proactively positive reviews from business leaders
TruRating CEO calls for ‘Open CX’ in the retail sector
71% of consumers define word of mouth as IRL recommendations
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
Are Burger King customers really suing over CX?
How CX leaders should observe National Leave A Review Day
Secrets of an outstanding DTC customer experience
Study suggests banks’ CX differs based on race
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