Strategy

Spanx CX director
Spanx CX director discusses shaping an experience fit for a DTC shopper
Boston Marathon 2021
Inside the race to reimagine the Boston Marathon, during COVID and after
Cyara digital transformation research
Digital projects to improve CX running five months behind schedule on average
Zendesk buys Momentive and SurveyMonkey
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
holiday shopping supply chain cx
How CX can save the holiday season amid supply chain challenges
71% of firms increased their CX budget in 2021
chief customer officer press release
The chief customer officer’s PR problem
Why CX professionals need to embrace servant leadership
IDC Future Enterprise Resiliency and Spending
One third of global organizations say CX initiatives have improved profit margins
Inside customer journey mapping at Dow, Box and Vault
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