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31% of retailers say AI wrongly took action on a shopper’s account

Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI

48% of shoppers expect order confirmations within one minute

43% of consumers feel more loyal to the AI shopping tools than retailers

74% of brands using ‘action-taking’ AI see improved resolution rate

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About
Subscribe
FAQ
Looking for The360Mag?

Now Week Month

31% of retailers say AI wrongly took action on a shopper’s account

Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI

48% of shoppers expect order confirmations within one minute

43% of consumers feel more loyal to the AI shopping tools than retailers

74% of brands using ‘action-taking’ AI see improved resolution rate

TCS

TCS digital CX

Technology, Uncategorized

Only 25% of firms are ready to offer ‘end-to-end’ digital CX

by Shane Schick

October 1, 2020
3 mins Read
0 Shares

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