TalkDesk

Only 35% of AI agents retain customer context across systems
32% of holiday shoppers lost trust in a brand over an AI chatbot
Contact center agents beat out chatbots in first contact resolution
Oh, the humanity! The art of making virtual AI agents resemble real employees
Generative AI in CX: A getting started guide
Talkdesk’s chief customer officer discusses the ongoing need for a human touch in CX
Talkdesk agent engagement
Talkdesk VP discusses how brands can keep contact center agents from quitting
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service