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61% worry that AI-powered service resolutions will not be implemented
What solving a wuzzle can teach you about tackling CX
Hilton and Universal Music Group share their early AI wins
40% of consumers say they returned products due to incorrect information
In praise of the non-linear CX career path
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
61% worry that AI-powered service resolutions will not be implemented
What solving a wuzzle can teach you about tackling CX
Hilton and Universal Music Group share their early AI wins
40% of consumers say they returned products due to incorrect information
In praise of the non-linear CX career path
smartphones
48% of consumers have four or more loyalty cards saved in digital wallets
Is a free bottle of wine worth giving up your phone?
4 areas where Lenovo is enhancing its mobile experience
41% of consumers dislike managing digital devices and 28% feel overwhelmed
The end of LG smartphones mark an unusual (but critical) customer moment that matters
Nearly 60% of consumers would buy more if retailers could ease product returns
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