shopping

79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
58% of consumers think retailers should use AI to improve the shopping experience
More than a quarter of Gen Z have lied to return a product
66% of shoppers say no to AI handling purchases (even if they could get a better deal)
75% of consumers pre-determine where they’ll shop before going online
58% of consumers say generative AI has already improved their shopping experience
Nearly 43% of home decor shoppers overwhelmed with choices
46% of consumers wary about the role AI plays in retail experiences
52% of customers say in-store remains their favorite way to shop