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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Amazon Connect VP on combining AI with human care in customer service
48% of shoppers expect order confirmations within one minute
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Sendoso chief customer officer says connection is now more important than a product
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About
Subscribe
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Looking for The360Mag?
Now
Week
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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Amazon Connect VP on combining AI with human care in customer service
48% of shoppers expect order confirmations within one minute
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Sendoso chief customer officer says connection is now more important than a product
Recurly
Meet new chief customer officers at IMG, Oatly, Recurly and more
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