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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Google UX director teaches the best way to map out critical user journeys
Women in CX name their role models and the leadership qualities that lead to a successful career
How Ashley Furniture is building better CX through automation and AI
Amid AI shift, 79% of CX leaders consider switching outsourcing providers
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Home
About
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Looking for The360Mag?
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Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Google UX director teaches the best way to map out critical user journeys
Women in CX name their role models and the leadership qualities that lead to a successful career
How Ashley Furniture is building better CX through automation and AI
Amid AI shift, 79% of CX leaders consider switching outsourcing providers
online shopping
45% of shoppers abandon purchases due to poor digital experiences
75% of shoppers would trust AI if it gave them cashbacks or bonuses
76% of consumers say online shopping lacks excitement
57% of consumers want to see and touch items before buying
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
91% expect their online shopping to match or surpass in-store experiences
Only 9% of consumers are content with in-store experiences
59% of top retailers say online shoppers only log into their accounts a quarter of the time
SMS reminders could send 73% of online shoppers back to abandoned carts
47% of online shoppers say speed is more important than selection
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