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31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
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3 CX lessons from Twitter’s farewell to Fleets
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
When the customer journey begins under false pretences
What LinkedIn Stories tell us about CX in social media
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Don’t let engaging with customers devolve into ‘commenting for reach’