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77% of support teams say AI is meeting or exceeding expectations
Republix CEO proposes an agency experience for brand customers that’s not a holding company
48% of CX leaders plan to access AI via BPO partners
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
71% of consumers define word of mouth as IRL recommendations
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
77% of support teams say AI is meeting or exceeding expectations
Republix CEO proposes an agency experience for brand customers that’s not a holding company
48% of CX leaders plan to access AI via BPO partners
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
71% of consumers define word of mouth as IRL recommendations
Krispy Kreme
How Krispy Kreme filled a donut-sized hole in its customer journey map
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