Gartner

51% of customers first seek service via third-party platforms
The dawn of ‘acoustic’ customer experiences
Gartner chatbots customer service
Just 8% of customers say they’re using chatbots for customer service
Are CMOs *really* the ideal chief customer officers?
Gartner break up with poor-fit customers
Are you really ready to ‘break up’ with your customers? Don’t be so sure
Gartner CX growth companies
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)