editor’s note

Cortina d’Ampezzo’s quest for Olympic gold-level CX
Why yoga studios are making live music part of the experience
What Google’s UCP means for the online shopping journey
Beware of ‘winter coating’ your customers
The North Face reimagines the term ‘shopping expedition’
Stop begging for conditional customer reviews
Private jet CX expectations just entered a higher altitude 
Why Studs is setting up a chapel in Vegas to celebrate piercings
How Yelp is offering AI to provide brands more CX help
The perfect icon to visual customer experience design