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What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
e-commerce
7 Last-minute tips to improve holiday shopping CX
47% of online shoppers say speed is more important than selection
Getting to ‘Yes’ in CX
Holiday shopping experience forecast: 94% online, 73% in-store
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
52% of customers say in-store remains their favorite way to shop
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
What ‘personalization’ means when you’re not shopping for yourself
Havas CX research pinpoints a key difference between digital natives and ‘bricks and clicks’ brands
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
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