e-commerce

52% of customers say in-store remains their favorite way to shop
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
What ‘personalization’ means when you’re not shopping for yourself
Havas CX X Index
Havas CX research pinpoints a key difference between digital natives and ‘bricks and clicks’ brands
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
PROS VP of Strategy advises B2B firms on the best ways to shift to digital CX
Episerver digital experience report 2020
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
What Zoomcar, Kin, Smokeball and other startups are getting right about CX