e-commerce

Consumers spend 42% less time on digital experiences that degrade by 2%
76% of consumers say online shopping lacks excitement
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
SAP CX chief revenue officer identifies gen AI’s bottom line potential
63% of consumers have switched retailers over slow deliveries
SMS reminders could send 73% of online shoppers back to abandoned carts
7 Last-minute tips to improve holiday shopping CX
47% of online shoppers say speed is more important than selection
Getting to ‘Yes’ in CX
Holiday shopping experience forecast: 94% online, 73% in-store