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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
SAP CX CMO foresees a big shift in customer loyalty in 2026
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Now
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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
SAP CX CMO foresees a big shift in customer loyalty in 2026
Cult Gathering
Leaders from the Golden Knights, the 76ers and ESPN give play-by-plays of how they win with CX
The key ingredients that will fuel CX in a category like ready-to-drink coffee
The fine line between a customer experience and a cult experience
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