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Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership
Republix CEO proposes an agency experience for brand customers that’s not a holding company
One third of global organizations say CX initiatives have improved profit margins
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
How U.S. Bank and Sun Life are approaching digital experience design in financial services
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Home
About
Subscribe
FAQ
Now
Week
Month
Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership
Republix CEO proposes an agency experience for brand customers that’s not a holding company
One third of global organizations say CX initiatives have improved profit margins
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
How U.S. Bank and Sun Life are approaching digital experience design in financial services
CRM
Inside the quest for the CX single source of truth with Comcast, Discover and others
Loop & Tie CEO offers insight into the potential of gifting through a CRM
BD global CX lead links 41 moments of truth to interactions and key business outcomes
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
85% of B2B firms see themselves as average or laggards in terms of CX. Here’s why
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