Coveo

Coveo 2022 relevance report: service
46% of customers rarely or never complain about bad experiences, but . . .
Coveo VP offers tips to boost CSAT based on habits of top-performing customers
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Bozoma Saint John Netflix CX
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences