books

What it takes to ‘supercharge’ your CX
Why ‘seeing the how’ is a critical CX starting point
Former P&G execs say better CX requires a business operations ‘revolution’
5 must-read CX books recommended by real business people
A Complaint Is A Gift 3rd edition Janelle Barlow
Why Janelle Barlow’s ‘A Complaint Is A Gift’ is still relevant after more than 25 years