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Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
[24]7.ai
71% of firms with centralized CX functions take a KPI-driven approach to improvements
These CX stats suggest companies are lying to themselves about the quality of human-machine handoffs
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