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66% of consumers with a Master’s degree report higher CX expectations
The best of 360 Magazine in 2025
42% of holiday shoppers say AI has made service less helpful
What branded calling communicates about your customer experience
Nearly half of executives say improving customer feedback on AI usage is a top priority
81% of consumers want to pick how they earn/choose rewards
26% of contact center agents have considered quitting because of AI
76% of B2B pros say agentic AI can’t replicate human empathy in CX
More than a quarter of Gen Z have lied to return a product
Customer experience strategies to offset tariff pain
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