Trends

The ugly truth about beautiful customer service staff
Surprise! CSAT is up across hotels, travel agencies and even airlines
55% of CX leaders have reduced budgets for new programs
Level of enraged customers seeking revenge has tripled since 2020
“Sitel Group CX Landscape 2022: Evolution or Revolution?
42% of consumers worldwide would pay more for premium CX
COVID-19 CX response
Your COVID-19 preparedness response should probably incorporate these 5 CX to-dos
The Coronavirus-CX connection you knew was coming
Duke University CMO Survey 2020
CMO survey projects CX spending to climb by a third over the next three years
Wipro Digital Rational Interaction
Wipro Digital makes a Rational acquisition, the CX-privacy connection and banks’ customer-centric challenges
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