Customer Service

The original and the best makeup destroying series on YouTube (and probably everywhere …

Trends
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
77% of customer service teams are learning new policies and 39% struggle with remote work
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
KustomerIQ launch
Kustomer CEO predicts machine learning will change customer service expectations and results
COVID-19 CX response
Your COVID-19 preparedness response should probably incorporate these 5 CX to-dos
The Coronavirus-CX connection you knew was coming
Duke University CMO Survey 2020
CMO survey projects CX spending to climb by a third over the next three years
Wipro Digital Rational Interaction
Wipro Digital makes a Rational acquisition, the CX-privacy connection and banks’ customer-centric challenges
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