Customer Service

The original and the best makeup destroying series on YouTube (and probably everywhere …

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These CX stats suggest companies are lying to themselves about the quality of human-machine handoffs
Lifesize CxEngage Video
The subtle but important distinction between WFH and CX From Home
Undefined World Elisa Reggiardo
Tymeshift chief brand officer co-authors book about CX leaders’ origin stories
Zendesk CX for startups
Zendesk studies startup spending on customer service tools as part of a CX strategy
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
What may get overlooked amid the debate over CX efficiencies
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
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