Customer Service

The original and the best makeup destroying series on YouTube (and probably everywhere …

Trends
Level of enraged customers seeking revenge has tripled since 2020
Forrester calculates all the extra money your contact center could be making
Study suggests banks’ CX differs based on race
61% of consumers say feeling valued is more important than quick customer service
Talkdesk retail cx
58% of retail CX investments focused on driving revenue
“Sitel Group CX Landscape 2022: Evolution or Revolution?
42% of consumers worldwide would pay more for premium CX
Frontier Airlines shuts down customer service phone lines
The CX implications of Frontier Airlines’ decision to shut down its customer service line
Success! 71% of companies say VoC programs have improved CX
Less than 17% of customer service leaders see agent knowledge matters in delivering a great experience
Calabrio finds 30+ point CX perception gap between consumers and contact centers
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