Home
About
Subscribe
FAQ
Now
Week
Month
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
About
Newsletter
Contact
Twitter
3.9K
Linkedin
Home
About
Subscribe
FAQ
Now
Week
Month
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Customer Service
The original and the best makeup destroying series on YouTube (and probably everywhere …
Trends
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
77% of customer service teams are learning new policies and 39% struggle with remote work
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
Kustomer CEO predicts machine learning will change customer service expectations and results
Your COVID-19 preparedness response should probably incorporate these 5 CX to-dos
The Coronavirus-CX connection you knew was coming
CMO survey projects CX spending to climb by a third over the next three years
Wipro Digital makes a Rational acquisition, the CX-privacy connection and banks’ customer-centric challenges
Posts navigation
1
2
3
FEATURED POSTS
Scroll To Top
Home
About
Subscribe
FAQ
About
Newsletter
Contact
Twitter
Linkedin