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40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
Shep Hyken
5 must-read CX books recommended by real business people
61% of Gen Z customers are willing to pay more for better service
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
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Home
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FAQ
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