product returns

40% of consumers say they returned products due to incorrect information
55% of online shoppers prefer making returns in-store
55% of consumers are more loyal to brands with sustainable returns
Nearly a quarter of shoppers are ‘wardrobing’ and driving up returns
Stop trying to make CX ‘compelling’
34% of U.S. shoppers switch brands based on paid returns policies
bracketing-product-returns
Why the ‘just in case’ buying decision reveals a broken customer experience
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns