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50% of consumers have not provided direct feedback to a brand in the last six months

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About
Subscribe
FAQ
Looking for The360Mag?

Now Week Month

50% of consumers have not provided direct feedback to a brand in the last six months

Wegmans takes a fast follower approach to AI-assisted grocery shopping

Why doom spending is never a great customer experience

Hyphen CEO makes the case for a kinder approach to customer support

A real-life conductor helps explain the art of AI orchestration

Hyphen

Customer Service, Leadership, Technology

Hyphen CEO makes the case for a kinder approach to customer support

by Shane Schick

September 9, 2026
3 mins Read
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