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Now Week Month

61% worry that AI-powered service resolutions will not be implemented

What solving a wuzzle can teach you about tackling CX

Hilton and Universal Music Group share their early AI wins

40% of consumers say they returned products due to incorrect information

In praise of the non-linear CX career path

Customer360 Africa

Powerlink Queensland CX

How Powerlink Queensland developed a customer-centric purpose

by Shane Schick

July 30, 2021
4 mins Read
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