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48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
anthropology
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
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