“In the past, we said that we had the electricity wires humming. In the future, we want to have Queensland humming,”
Norike Ganhão knows the difference between those two statements in a subtle one. Yet it speaks to something critical about how Powerlink Queensland looks at its purpose as an organization, and in how it approaches long-term changes to the customer experience it delivers.
Ganhão, Powerlink Queensland’s general manager of strategy, was
