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In praise of Ikea’s short-term CX thinking
CX leader’s book warns of an AI ‘trust recession’
53% of AI projects have exceeded budgets, CX leaders say
61% of consumers have yelled at automation to route them to a human
How CX leaders can help build a ‘brand stand’ to drive loyalty
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
In praise of Ikea’s short-term CX thinking
CX leader’s book warns of an AI ‘trust recession’
53% of AI projects have exceeded budgets, CX leaders say
61% of consumers have yelled at automation to route them to a human
How CX leaders can help build a ‘brand stand’ to drive loyalty
New York Times
When the quest to win customer loyalty leads to ‘love bombing’
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Home
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