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Now Week Month

How CIBC morphed into a modern, relationship-oriented bank

77% of consumers would recommend brands based on personalized service

Only 12% of retailers prioritize providing better customer insights

Amazon Connect VP on combining AI with human care in customer service

Don’t blame Target for a bad AI shopping experience

chabots

Duke University CMO Survey 2020

Trends

CMO survey projects CX spending to climb by a third over the next three years

by Shane Schick

March 3, 2020
2 mins Read
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