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  • Home
  • About
  • Subscribe
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  • Now Week Month
    Alida global trends report
    Alida chief strategy officer suggests how brands can ensure customers feel heard
    Michael Lawder ASAPP
    ASAPP chief experience officer reflects on what he learned on the front lines as an agent
    Mastercard Dale Gruner CX
    Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
    Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
    S&P 451 Research CX
    S&P Global research finds CX leaders have almost 3x equity returns
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